Refunds
Who can be refunded, on what condition, and how to ask.
Kreafy refunds a subscription period as long as it has been of no use.
The condition, in one sentence
You are eligible if no credit has been spent since the start of your paid period.
This is deliberately simple and verifiable: from the first generation, the first reference analysis or the first prompt improvement, the service has been delivered and the offer closes.
Any billed action closes the right to a refund, even a 0.1-credit one. If you are unsure about Kreafy, ask for the refund before testing.
The period taken into account is the one opened by your last subscription payment, not the last rolling 30 days.
Making the request
The Refund card appears on the Billing page only when you are entitled to one. It disappears on the first generation.
- Click Request a refund.
- Tell us, if you want to, what did not work. The field is optional, but it is what makes us fix the product.
- Send.
We get back to you by email within 72 working hours.
You can keep using your plan while we review it, but generating a visual voids your eligibility.
What is not refundable
- Credit packs: they never expire and stay yours, including after a return to the Free plan.
- A period that has already started, in the sense above.
- The Lifetime plan, which runs on your own API key.
By payment method
| Method | How the refund comes back |
|---|---|
| Card | To the card used, through Stripe. Expect 5 to 10 working days depending on the bank. |
| Local payment | To the mobile account that paid. The delay depends on the operator. |
Cancelling without a refund
If your period has started you cannot be refunded, but you can prevent the renewal:
- by card: turn off automatic renewal from the Billing page;
- by local payment: there is nothing to do, no charge is scheduled.
Either way, you keep your plan and your credits until the end of the period you already paid for.