Contact
Talk to a human
Kreafy is a small team, so the person who answers is the person who builds the product. Pick the channel that fits and you will get a real reply, not a ticket number.
Direct channels
- Emailhello@kreafy.aiThe main channel. We reply within one business day.
- WhatsApp+33 7 56 99 10 68For a quick question, or if email is not practical where you are.
- LinkedInDaryl NgakoFor press, partnerships and anything about the company itself.
Support and bug reports
Write to hello@kreafy.ai with what you were trying to create and what happened instead. A screenshot of the studio and the approximate time of the generation are usually enough for us to find it in the logs.
If a generation failed, your credits are refunded automatically. If they were not, tell us and we will correct it by hand.
Press and partnerships
Same address, with PRESS or PARTNERSHIP at the start of the subject line. We can provide product screenshots, a founder photo and the story behind the product.
Privacy and data requests
Access, correction, export or deletion of your data: write to hello@kreafy.ai from the address on your account. We answer within thirty days, as required by the GDPR, and usually much sooner.
What we collect and how long we keep it is set out in the privacy policy.
Before you write
The documentation answers most questions about the studio, credits, formats and branding, and the changelog lists what shipped recently. If the answer is there, you will get it faster than by writing to us.