Personal data
What Kreafy keeps, what you can delete, and what happens when you delete the account.
What is kept
| Data | Why |
|---|---|
| Email address | Account identifier, and delivery of billing messages |
| Name and avatar | Display in the interface |
| Your files (images, people, references, generated visuals) | So that you can find them again |
| Credit log | Billing traceability |
| Number and operator of the last local payment | Pre-filling the next purchase, and support |
Kreafy stores no card data: it stays with Stripe.
Deleting a single item
Everything you uploaded can be deleted individually from the matching library: images, people, references, brandings. The stored file is deleted along with the record.
Deleting a project also deletes all of its generations.
Deleting the account
From My account, at the bottom of the page. Deletion:
- signs the account out immediately;
- marks it as deleted;
- triggers a permanent purge after 30 days: projects, generations, libraries, stored files and sign-in records.
After the purge, nothing can be recovered. Download whatever you want to keep before deleting.
Signing in again during those 30 days cancels the deletion and restores the account as it was.
An administrative suspension has nothing to do with a deletion: it is reversible, triggers no purge, and destroys no data.
Active subscription
Deleting the account does not automatically cancel a card subscription. Cancel it first from the Billing page, or through the Stripe portal.