Signing in
Magic link, Google, switching devices and suspended accounts.
Two ways in
Go to kreafy.ai/login.
- Magic link: you enter your email, you receive a link, you click it. No password to remember or to forget.
- Google: one click, nothing to type.
Both lead to the same account if the email address is the same.
The magic link does not arrive
In order:
- Check your spam folder. That is the most frequent case.
- Check the spelling of the address you entered.
- Wait a minute: sending is immediate, but delivery depends on your provider.
- Ask for a new link. The previous one becomes void.
A magic link is single use and expires. Open it on the device where you want to be signed in.
Switching devices
Nothing special to do: sign in again with the same address. Your projects, libraries and credits belong to the account, not to the device.
Suspended account
An account can be suspended by the Kreafy team in case of abuse. Signing in is still possible, but every action is refused, with the reason for the suspension.
A suspension deletes nothing: projects, visuals and credits are kept, and everything comes back as it was on reactivation. Write to support to discuss it.